If you change your mind and wish to return or exchange an item, please contact us within 14 days of receipt to inform us of your cancellation or exchange. We ask that you please return the items with their original saleable packaging at your own cost. This does not affect your statutory rights. As the goods are your responsibility until they reach our office please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
Once the goods are back in our office we will refund you back for your goods paid.
Please contact us by calling us 01837352963 or via email at firstname.lastname@example.org along with your order number. You will then need to return the unwanted items to us, at your own expense. Once we receive the items back we will issue a full refund for the goods supplied but not the initial postage price.
Please note that it can take up to 7 working days to process a return in the UK and overseas can take a little longer.
In the event of the item being faulty please contact us within 48 hours of receiving the item. We will cover all costs for postage and either refund or exchange the goods.
Make sure your items are securely wrapped and send your return via RECORDED DELIVERY to:
Torie Jayne Design
PO Box 100
Before returning any undamaged or non-faulty items to us, we do ask that they are in the same condition as when you first bought them, ensuring the tags are still attached and they are in their original condition they were despatched in, unopened, unused, unwashed, uncut and undamaged with original packaging and labels.
Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit. Especially with china items. Please include original packaging where possible.
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our office. Items lost in transit will not be treated as returned.