Terms & Conditions

Torie Jayne Design is the trading name of Torie Jayne Ltd.

Registered office: The Pines, Folly Gate, Okehampton, Devon Ex20 3AA.

Registered number: 06981572 (England and Wales). 

Place of registration: Companies House.

Contact us at: 

Torie Jayne Design
PO Box 100
Okehampton
Devon
EX20 9AU

email: lovetohear@toriejayne.design

Our Ecommerce Software is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Once you have placed an order with us, we will send you an order confirmation by email. Please keep this safe as the order reference may be required by us if you have any subsequent queries. Order acceptance and completion of the contract between you and Torie Jayne Ltd shall occur on the despatch of the items as set out in the email order confirmation. We will send you a further email when your goods have been dispatched, any items not confirmed in this email do not form part of this contract.

Torie Jayne Ltd reserves the right to refuse your order for reasons including but not limited to the following:

The product you ordered being out of stock
Payment authorisation being unobtainable or withheld
Inaccuracies in product description or pricing set out on our website

Ordering online is quick and easy at Torie Jayne Design, the shop is open 7 days a week, 24 hours a day.

Ecommerce Software by Shopify

You can view our full Privacy Policy here.

Links
This Website may contain links to or from other Websites. Please be aware that we are not responsible for the privacy practices of other Websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other Websites you link to from our Website or otherwise visit.

Notification of changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy on our website. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.

If you wish to comment or complain about any aspect of your dealings with us please write to Torie Jayne Design, PO Box 100, Okehampton, Devon, EX20 9AU; or email us at lovetohear@toriejayne.design. We will reply within five working days of receipt.

All rights, including copyright, on this Website are owned by or licensed to Torie Jayne Ltd. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose. Reproduction strictly by permission only.

The original illustrations, prints, patterns and designs are all by designer Torie Jayne.

All text, graphics, photographic images, packaging, patterns and designs on all Torie Jayne Design products are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Torie Jayne Ltd.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Torie Jayne Ltd and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Torie Jayne Ltd and are protected by UK and international trade mark laws.

If you have selected our ‘Standard Delivery’ option, it is our aim to deliver to you within 5-7 working days of the receipt of your order. 

OUR RETURNS POLICY

We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt as long as it is unused and in its original packaging.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact us by calling us 01837352963 or via email at orders@toriejayne.design along with your order number. You will then need to return the unwanted items to us, at your own expense.  Once we receive the items back we will issue a full refund for the goods supplied but not the initial postage price.

HOW TO RETURN SOMETHING

You can return an item as long as you have your receipt or delivery note.

If you change your mind and wish to return or exchange an item, please contact us within 14 days of receipt to inform us of your cancellation or exchange. We ask that you please return the items with their original saleable packaging at your own cost. This does not affect your statutory rights. As the goods are your responsibility until they reach our office please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

Once the goods are back in our office we will refund you back for your goods paid. 

Please contact us by calling us 01837352963 or via email at orders@toriejayne.design along with your order number. You will then need to return the unwanted items to us, at your own expense.  Once we receive the items back we will issue a full refund for the goods supplied but not the initial postage price.

Please note that it can take up to 7 working days to process a return in the UK and overseas can take a little longer.

In the event of the item being faulty please contact us within 48 hours of receiving the item. We will cover all costs for postage and either refund or exchange the goods. 

Make sure your items are securely wrapped and send your return via RECORDED DELIVERY to:

Returns Department
Torie Jayne Design
PO Box 100
Okehampton
Devon
EX20 9AU

Before returning any undamaged or non-faulty items to us, we do ask that they are in the same condition as when you first bought them, ensuring the tags are still attached and they are in their original condition they were despatched in, unopened, unused, unwashed, uncut and undamaged with original packaging and labels.

Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit. Especially with china items. Please include original packaging where possible. 

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our office. Items lost in transit will not be treated as returned.

FAULTY ITEMS

We are always very disappointed on the rare occasions our customers receive a faulty item. In the event of the item being faulty please contact us within 48 hours of receiving the item. We will cover all costs for postage and either refund or exchange the goods. 

Should you need to return the item we will refund any standard second class postage on a faulty item. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our office. Items lost in transit will not be treated as returned.

If a fault develops outside of the 14 day return period, contact us on 01837 352963

(Monday – Friday 9am to 5pm) or by email on orders@toriejayne.design before you return the item so we can discuss the fault with you and agree the best way forward.

Please take extra care to read our Product Care Information Page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

You have the right to cancel this contract within 14 days from the day after the goods have been received without giving any reason. 

Torie Jayne Ltd cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any disruption to our service.

SECURITY CHECKS

We may occasionally carry out security checks and have the right to refuse access to our Website should we consider it necessary.

COMPLIANCE WITH LAWS

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

SURVIVAL

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Torie Jayne Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns, please contact us: 

Torie Jayne Design
PO Box 100
Okehampton
Devon
EX20 9AU

email: lovetohear@toriejayne.design

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.